Privacy Policy

Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Easterseals DuPage & Fox Valley ("Easterseals” we," "our," or "us") collects, uses, and protects your personal information when you visit our website, use our services, or interact with us in other ways.

1. Scope of Notice

This Privacy Notice applies to all donors, service participants, website visitors, business partners, employees, job applicants, and individuals who otherwise interact with Easterseals whom we collect personal information from. We often refer to your interactions with us as using our "services" throughout this Notice.

We collect a variety of information as part of our operations, including personal information and other information. "Personal information" is any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with an identifiable individual.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, etc., provided by you.
  • Usage Data: Information on how you access and use our website (e.g., IP address, browser type, pages visited, and duration).
  • Cookies: We use cookies to improve user experience and analyze usage patterns. You can control cookie settings in your browser.

We also have a private medical records system that collects any health information before starting services to fill out your health history, communication preferences, service policies and other agreements.  

3. How We Use Personal Information

We use personal information for our legitimate business purposes to further our mission and for other purposes disclosed to you at the time data is collected. More specifically, we use personal information in the following ways:

  • Provide our services, programs, and events to the communities and individuals we serve.
  • Send you confirmations about event or program registration, or donations.
  • Process donations and gifts made to Easterseals or our affiliate members.
  • Understand our donor base and potential donors.
  • Measure the effectiveness of our services, programs, and events, including services, programs, and events offered by our affiliate members.
  • Communicate with you about our services, programs, events, happenings, and news.
  • Respond to your comments, inquiries, and customer service requests.
  • Market our events, services, programs, and potential donor opportunities to you. You may opt-out of marketing communications at any time.
  • Provide you with employment, or consider you for employment with Easterseals.
  • Improve and personalize our content and services.
  • Protect against and prevent fraud, unauthorized transactions, and manage risk exposure.
  • Enforce our legal rights and agreements.
  • Comply with applicable legal requirements.
  • Carry out any other purpose you consent to, that we disclose to you at the time your data is collected, or that you direct us to.

We may aggregate and de-identify personal information we collect from you to understand the effectiveness of our programs, services, and offerings, as well as to understand our donor base and donor trends. When we aggregate or de-identify information, it is no longer personally identifiable.

4. Data Security

Easterseals knows that information security is of the utmost important to our donors, affiliate members, website visitors, and individuals whose information we collect. We maintain reasonable technical, administrative, physical, and organizational safeguards in proportion to the sensitivity of information we collect that are designed to prevent unauthorized access, use, and disclosure of personal information.

However, no electronic data transmission or processing of personal information is completely secure, so we cannot guarantee the security of personal information. We encourage you to assist us with securing your personal information by using a strong password and not disclosing your login credentials, where applicable, to anyone. If we become aware of an incident that affects your personal information, we will investigate and comply with all reporting obligations.

We do not actively share your personal information with third parties. We do not share your mobile information with third parties for marketing purposes without your explicit consent.
You may update your personal information through our patient dashboard or by responding to an email newsletter or text message. You can also contact portalhelp@eastersealsdfvr.org or 630.620.4433 for privacy-related inquiries or SMS registration and opt-out.

5. Transmission of Health-Related Information

Easterseals understands the sensitivity of collecting and using health-related data. It is not Easterseals' intent to collect personally identifiable health-related information or PHI. If we do collect personally identifiable health-related information or PHI, it will not be used by or shared with entities other than Easterseals or our affiliate members, unless the information is de-identified. Any transfer of personally identifiable health-related data between Easterseals will take place in a secure environment with access allowed only to certain qualified employees of Easterseals. Easterseals will comply with all regulations set forward by the Health Insurance Portability and Accountability Act (HIPAA). To learn more about HIPAA, visit the U.S. Department of Health and Human Services Office for Civil Rights.

6. Retention of Personal Information

We will retain your information only for as long as necessary to achieve the purpose for which it was collected. This may mean that we will continue to retain certain information even after we stop providing our services directly or indirectly to you, after you delete your user profile, or cease interacting with us, as required by law or for our legitimate business purposes. We may also retain de-identified, aggregated, or anonymous information that does not identify a particular individual. In all cases where we retain data, we do so in accordance with limitation periods and record retention obligations that are imposed by applicable law.

7. Your Rights and Choices Regarding your Personal Information

You have the right to:

  • Access, update, or delete your personal information
  • Request your medical records and appointment summary. These are available at any time in our patient dashboard.
  • Update communication preferences at any time
  • Withdraw consent at any time

Easterseals offers various rights that are consistent with state consumer privacy laws. Easterseals offers the option to access, correct, and delete your personal information. If you are a registered user of our website, you can access your Easterseals profile and update your contact information and user preferences by clicking here. Upon your request, we will delete, aggregate, or de-identify personal information related to you that is retained in our organizational databases, unless we are required to continue to retain the information in an identifiable format. To exercise your right to deletion, or to modify or correct your information other than through the link above, please contact us via a method set forth in the below "Contact Us" section.

If you need to update your information in our patient dashboard, you can log-in to your account and update paperwork or complete a new form with records@eastersealsdfvr.org. Additionally, if you prefer to no longer receive email or text communication related to services you can update your communication preferences or respond STOP to these messages at any time. You can also click opt-out on any marketing email communication. To stop receiving mail from Easterseals, please contact development@eastersealsdfvr.org.

We will endeavor to fulfill all requests within a reasonable timeframe.

8. Cookies

Our website uses or may use cookies, web beacons, pixel tags, and similar technologies (collectively, "cookies"). Cookies are small text files stored directly on a website visitor's computer or mobile device that automatically collect certain information from users such as browser type, IP address, time spent online, pages visited, referring URL, and additional aggregated website traffic data. We also rely on partners to provide features of our services, which may involve using cookies.

We use cookies for the following purposes:

  • Functionality. These cookies are necessary for us to ensure that the website functions properly.
  • Security. These cookies are necessary for us to mitigate the risk of data breaches and similar attacks by ensuring that requests are submitted to our website from proper domains.
  • Authentication. These cookies allow us to authenticate user requests and to maintain session information related to users.
  • Preference. These cookies allow our website to remember which events you have signed up or registered for, the products you place in your shopping cart, and to recognize your device.
  • Advertising. These cookies allow us to provide you with more relevant advertisements.
  • Analytics. These cookies enable us to learn more about how users and visitors interact with our website, including pages visited, how much time is spent on each pages, and similar information. We use this information in aggregate.
  • Third-Party. These cookies are placed by third parties such as Google and social media networks. These cookies track and monitor how you interact with our services and other websites, provide us insight into how you interact with our website (such as analytics), facilitate account registration and login, and also enable the sharing of content from our services to these third parties. We do not control the data use or sharing practices of these third parties. If you do not wish to accept third party cookies, we encourage you to update your browser settings accordingly.

The use of cookies has become standard among website operators. Most browsers are initially set to accept cookies. You can usually set your browser to refuse cookies that are not necessary or to indicate when a cookie is being set. To understand your options regarding cookies, you can visit the help section of your web browser, or take a look at the links below:

If you refuse cookies, you may not be able to use certain functions on our website and our website may not function as smoothly as it does when cookies are enabled.

9. Changes to this Notice

We may update this Privacy Notice from time to time. If we make material updates to this Notice, we will endeavor to provide you notice by placing a prominent notice on this website and/or sending an email notification of the change. We will also update the "last updated" date at the top of this policy. Any changes will be effective immediately on posting unless otherwise indicated. Continued use of our services after updates to our Notice will be deemed consent to the changes.

Terms & Conditions

Acceptance of Terms

By using our services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

Use of Our Services

  • You agree to use our services in compliance with all applicable laws and regulations.
  • You may not use our services for any illegal or unauthorized purpose.
  • We reserve the right to suspend or terminate your access if you violate these terms.
  • If you opt-in to SMS communication, additional message and data rates may apply.
    • If you opt-in to texts regarding an Easterseals service, you reserve the right for message frequency to include appointment reminders or payment updates weekly or monthly as required.
    • For event communication, SMS communication will only be used within the event week and then will stop.

User Content

  • You are responsible for any content you upload, submit, or share via our platform.
  • For SMS communication, reply HELP to any message for support or more information. Reply STOP to opt-out at any time

Payment Terms (if applicable)

  • If you make any purchases, you agree to provide accurate billing information.
  • All payments or donations are non-refundable unless otherwise specified.

Limitation of Liability

  • We are not liable for any direct or indirect damages arising from the use of our services, including loss of data, income, or profits.
  • We do not guarantee the availability of our website or services at all times.

Changes to Terms

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on our website with an updated effective date.

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