Easterseals Midwest is leading the way to 100% equity, inclusion, and access through life-changing disability and community services. We want to ensure that everyone who needs our services is able to access our services. To that end, and in Compliance with the Missouri Department of Transportation and the Federal Transit Administration, we have developed formal procedures to address those who feel they have been denied services. See our formal complaint procedures below for more information.
Title VI
It is the policy of Easterseals Midwest that no person shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination in any program or activity of the organization. Easterseals Midwest will make every effort to ensure non-discrimination in all programs and activities, whether those programs and activities are federally funded or not.
If you believe you have been discriminated against on the basis of race, color, or national origin by Easterseals Midwest, you may file a Title VI complaint by completing, signing, and submitting the organization’s Title VI Complaint Form to:
Easterseals Midwest
Chief Human Resources Officer
11933 Westline Industrial Drive
St. Louis, MO 63146
To see our full Title VI program outline or to file a complaint, please complete the official complaint form. If you have questions or need additional information on the complaint process and procedures, please contact our main office at 1-800-200-2119 or email to laurel.taylor@esmw.org.
All complaints must be filed within 180 days following the date of the alleged discriminatory occurrence and should contain as much detailed information about the alleged discrimination as possible.
In addition to the complaint process at Easterseals Midwest, complaints may be filed directly with the Federal Transit Administration, Office of Civil Rights.
If information is needed in another language, contact 1-800-200-2119.
Accessibility – ADA
Easterseals Midwest will engage in an interactive process in order to provide reasonable accommodations to practices and procedures to ensure that programs are accessible to all individuals.
If you have a complaint about the accessibility of our locations, programs, equipment or believe you have been discriminated against based on a disability please complete a complaint form to initiate our review process. The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date and description of the concern/issue encountered.
The complaint should be submitted as soon as possible, but no later than 180 calendar days after the alleged violation. Complaints may be submitted directly to:
Easterseals Midwest
Chief Human Resources Officer
11933 Westline Industrial Drive
St. Louis, MO, 63146
Email: laurel.taylor@esmw.org
Phone: 1-800-200-2119
If you have any additional questions or need assistance completing the form, send an email to laurel.taylor@esmw.org or call 1-800-200-2119.
